Delivery and Fulfillment Policy for Robin Hood Raffles:

Thank you for participating in Robin Hood Raffles. Before entering the raffle, we kindly request that you carefully read and understand our delivery and fulfillment policy to ensure a smooth and enjoyable experience.

  1. Delivery Times: We aim to deliver physical prizes within an estimated time frame of 5-7 days using Royal Mail’s services. However, please note that these times are approximate and subject to the postal service’s policies and delivery schedules. Delays may occur due to unforeseen circumstances, but we will do our best to expedite the delivery process.
  2. Delivery Responsibility: Robin Hood Raffles will take all necessary precautions to ensure the safe and secure delivery of raffle prizes. However, once the prize leaves our possession for delivery, we cannot be held responsible for any damage, loss, or theft that may occur during transit. We advise winners to inspect their prizes upon receipt and promptly report any issues to the delivery service.
  3. Address Verification: Participants are responsible for providing a valid and accurate delivery address during the ticket purchase process. Robin Hood Raffles will not be held responsible for delivery issues resulting from incorrect or incomplete address information provided by the participants.
  4. Proof of Delivery: For high-value prizes or sensitive items, a signature on delivery is required to ensure proper receipt. If the delivery cannot be made and the item is returned to us, it is the responsibility of the customer to arrange and cover the cost of re-delivery.
  5. Shipping Restrictions: Please note that shipping is restricted to the United Kingdom (UK) only. Participants from outside the UK may not be eligible to receive physical prizes.

Returns Policy:

At Robin Hood Raffles, we aim to provide quality prizes in every raffle. If a raffle prize is received in a damaged or defective condition or is not as described in the raffle listing, participants may request a return or replacement. To initiate a return or report any issues with the prize, please contact us at [email protected]. We believe in fairness and will work with you to resolve any problems promptly.

  1. Eligibility for Returns: Returns will only be accepted for items that are damaged, defective, or not as described in the raffle listing. Participants should contact Robin Hood Raffles to discuss the return request and provide relevant details to support their claim.
  2. Return Shipping: The cost of return shipping for damaged or defective items will be covered by the participant. Participants should arrange the return by getting in touch with Robin Hood Raffles for guidance on the return process and any necessary documentation needed.

Refund Policy for Robin Hood Raffles:

At Robin Hood Raffles, we strive to provide an exceptional and fair raffle experience to all participants. This refund policy has been designed to protect the interests of both our valued customers and our company. Before participating in our raffles, we kindly request that you carefully read and understand the following refund policy.

  1. Eligibility for Refunds: Refunds will only be issued under the following circumstances:

a. Cancelled Raffles: If a raffle is cancelled by Robin Hood Raffles due to unforeseen circumstances or any other valid reason, participants will be entitled to a full refund of their ticket purchase price. Refunds for cancelled raffles will be processed within 5 business days from the date of cancellation.

b. Eligible Returns: In accordance with our Returns Policy, participants may request a refund if they receive a damaged, defective, or misrepresented item as a prize. The refund amount will be equal to the ticket purchase price. Refund requests for eligible returns will be reviewed and processed within 5 business days from the date of receiving the returned item.

  1. No Refunds for Ticket Purchases: Robin Hood Raffles does not offer refunds for ticket purchases unless the raffle is cancelled by the company or as required by applicable consumer protection laws.
  2. Disqualification and Refunds: Participants found in violation of the raffle’s Terms and Conditions, engaging in fraudulent activities, manipulating the raffle, or attempting to hack the site will be disqualified from the raffle without any refund.
  3. Discretionary Refunds: In certain exceptional cases, Robin Hood Raffles may, at its sole discretion, issue refunds for reasons beyond the scope of this policy. Such discretionary refunds will be evaluated on a case-by-case basis, and our decision will be final. Discretionary refunds will be processed within 5 business days from the date of approval.
  4. Refund Process: To request a refund for eligible circumstances, participants must contact us at [email protected]. The refund request will be reviewed, and if approved, the refund will be processed using the original payment method within a reasonable timeframe. Refunds will typically be processed within 5 business days from the date of approval.
  5. Refund Currency: Refunds will be issued in the currency of the original ticket purchase.
  6. Non-Transferable: Refunds are non-transferable and cannot be redeemed as cash or exchanged for any other form of value.
  7. No Obligation for External Costs: Robin Hood Raffles will not be responsible for any external costs incurred by participants, such as transaction fees, bank charges, or currency conversion fees, related to ticket purchases or refunds.
  8. Change of Mind: Change of mind or dissatisfaction with the raffle outcome will not be considered valid reasons for requesting a refund.
  9. Modifications to the Refund Policy: Robin Hood Raffles reserves the right to modify, update, or amend this refund policy at any time. Any such changes will be communicated to participants through our website or other appropriate channels.

By participating in Robin Hood Raffles, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy. We value your trust and aim to provide a transparent and fair raffle experience. If you have any questions or concerns regarding this refund policy or any other aspect of our services, please don’t hesitate to contact us at [email protected].